Refund policy
RETURNS & REFUND POLICY
ALL SALES ARE FINAL
Because our products are custom-made specifically for each customer, all sales are final. We do not accept returns, exchanges,, cancellations, or refunds due to a change of mind, incorrect selection, or any other reason unrelated to damage caused during shipping.
DAMAGE OR BROKEN ITEMS
We want you to receive your order in perfect condition. If your item arrives broken, damaged, or defective, please contact us within 48 hours of delivery.
To be eligible for a replacement or refund, you must provide:
- Clear photos of the damaged item
- Clear photos of the packaging and shipping box
- Your order number
- A brief description of the damage
Please do not throw away the damaged item or packaging until we have reviewed your claim, as it may be needed for a shipping claim.
Once we receive and review the required proof, we will determine the appropriate resolution. If the damage is confirmed to have occurred during shipping, we may offer a replacement or refund, depending on the circumstances or your preference.
CUSTOM ORDERS
All custom orders are made according to the details provided and approved by the customer. Please carefully review your order information, including names, spelling, colors, sizes, and personalization, before placing your order.
We are not responsible for errors in information provided by the customer.
CONTACT US
If you have an issue with your order, please contact us through our website with your order number and photos of the item as soon as possible.
By placing an order with SavannahCreatesCo., you acknowledge and agree to this return & refund policy.